Express orders are delivered via Home Delivery Network's overnight service (to most of the UK, Highlands take longer). Please note that these deliveries require a signature and isn't available to non UK Mainland addresses (plus the Isle of Wight). They do not deliver on Saturdays or Sundays or bank holidays.
Orders received before 11am on a work day will be processed the same day. We do not despatch on Bank Holidays or weekends. Please allow extra time for dispatch during our busiest times – such as the start of the new season, September, Christmas and the New Year.
Overseas Orders
All overseas orders are sent via Royal Mail’s Airmail service. This service takes approximately five to seven working days from dispatch. This is an untraceable / unsigned for service. Please note that it may take longer - it is impossible for us to give a precise figure as services differ all over the world.
If you are outside the European Union, all orders will be sent with five itemised commercial invoices. This includes all relevant details for your own country’s Customs authorities. The customer is responsible for any additional fares or duties levied by Customs officials.
Non Delivery after Dispatch
If your order is being dispatched by Yodel then this shouldn't happen! We're here to help whenever you need us though.
If your order has been sent via Royal Mail, five working days must elapse before a replacement can be sent. We will ask you to contact your local postal sorting office to check that the parcel is not being held by them for collection.
Returns
We are confident that you will be happy with your purchases from us. If, however, you are not entirely satisfied with any item in your order please return it to us, ensuring that you include your name and address plus your order number. We would also be grateful if you could let us know your reason for the return.
The item must be returned to us unused, undamaged and preferably in its original packaging. Return postage is at the customer’s expense. You will receive a full refund which will be repaid to you using the original method of payment.
Boxhouse Publishing operates a three-week 'cooling off' period. As such, we would ask that that any items you wish to return are done so within three weeks from the date they are delivered and we can only issue a refund if the product is fit for re-sale. We cannot refund customers for products that they or (anyone else) has written in or marked in any way.
If you have bought our products from a shop or store and wish to return them please contact the store directly.
Please note, we will not refund items that have been damaged after customers have taken delivery.
NHS diary covers: Please note that our faux leather covers are designed to fit diaries and notepads with A5 and A4 internal pages and will fit the majority of diaries in these sizes. Should you find that your diary does not fit, please do not try and force it into the cover. We are more than happy to offer a refund but will only do so where the cover is undamaged and fit for resale.
Faulty Items
We do hope that none of our products reach you incomplete or faulty. However, should you find this to be the case, please email us at info@boxhousepublishing.com or call us on 0845 6447507 and we will do our best to rectify any problems.
We pride ourselves on providing high quality products and great customer service. If, however, you feel this has not been the case, please email info@boxhousepublishing.com and we will do our very best to resolve your issues.
Sale Deliveries
Please note that during sale periods, due to high volumes of orders, your delivery may take longer to be despatched than at other times.
