Terms and Conditions

UK Orders

Standard delivery within the UK is free for all orders over £7.00.

Standard shipping is by Royal Mail second class which takes approximately three working days, including Saturdays.

Should you wish your order to be delivered quicker, please select ‘Express Delivery’ at checkout. We will send express orders via Royal Mail First Class which takes approximately one working day, including Saturday.

Please note that orders received before 12 noon on a business day will be processed the same day. We do not dispatch on Bank Holidays or weekends. Please allow extra time for dispatch during our busiest times – such as the start of the new season, September and Christmas.

To check the current status of your order, please use the My Account tab at the top of the screen (this will work only for customers who are registered members of the site).

Delivery Charges

Standard Delivery:

• Orders below £7 - £1.40
• Orders above £7 - FREE

Express Delivery

• Orders below £7 - £1.60
• Orders above £7 - £2.00

European Orders

All European customers are able to choose to pay for our products in Euros. Our website gives you the opportunity to choose Euros. This has meant that we no longer need a separate website and customers can use all cards to pay via our secure card processor.

Overseas Orders

All overseas orders are sent via Royal Mail’s Airmail service. This service takes approximately five to seven working days from dispatch.

All orders will be sent with five itemised commercial invoices. This includes all relevant details for your own country’s Customs authorities. The customer is responsible for any additional fares or duties levied by Customs officials.

Delivery Charges

Europe (Airmail)

• Orders up to £50 - £3.00
• Orders above £50 - £5.00 

Rest of the World (Airmail) 

• Orders up to £50 - £6.00
• Orders above £50 - £10.00

Please note that we are unable to ship to certain countries at this time. If your country is not listed in the drop down menu during checkout, then please contact us to discuss delivery.

Non Delivery after Dispatch

If your order is late or has failed to arrive ten days must elapse before a replacement can be sent. We will ask you to contact your local postal sorting office to check that the parcel is not being held by them for collection.

For non-UK orders, 28 days must elapse after the initial dispatch date to ensure that you do not receive two orders.

Returns

We are confident that you will be happy with your purchases from Organised Mum. If, however, you are not entirely satisfied with any item in your order please return it to:

Organised Mum
Unit 9
Berwick Courtyard
Berwick St. Leonard
Salisbury
SP3 5UA
United Kingdom

Please ensure that you include your name and address plus your order number. We would also be grateful if you could let us know your reason for the return.

The item must be returned to us unused and preferably in its original packaging. Return postage is at the customer’s expense. Your will receive a full refund which will be repaid to you using the original method of payment.

We would ask you to return any unwanted items to us with three weeks of purchase.

Faulty Items

We do hope that none of our products reach you incomplete or faulty. Please email us at info@organisedmum.co.uk or call us on 0845 6447507 and we will do our best to ensure that the problem is solved quickly and with no further cost to you. Please note that we may ask you to return the item to us – we will refund your postage costs if we do find the item to be faulty. 

Payments

Credit and Debit Cards

We have tried to make your shopping experience with Organised Mum as easy and as secure as possible. We use Protx - one of the most secure Payment Service Providers (PSP) in the world, to process all credit/debit card transactions on this site. Your details are transmitted with the highest level of encryption available. This makes them very secure. As an online PSP, Protx handle your card details, run extensive security checks and obtain card authorisations.  If you would prefer to order by telephone, please call us on +44 (0)845 6447507 and we can take payment over the telephone. Your card details will be destroyed as soon as we have processed the order.

We accept Visa, MasterCard, Delta, Switch and Solo and VISA Electron. We are unable to take payment from American Express cards.

Payment by Cheque, Postal Order

You are more than welcome to send a cheque in Pounds Sterling in payment for your order. Cheques should be made payable to Organised Mum and sent to: Organised Mum, unit 9, Berwick Courtyard Berwick St. Leonard, Salisbury, SP3 5UA, UK.

Payment by Paypal

Paypal is becoming a more and more popular way in which to make online payments as it is quick and secure. To use the Paypal option you will need an existing Paypal account. To use Paypal, simply select Paypal from the drop down menu during checkout.

Privacy Policy

Thank you for visiting our website and reviewing our privacy policy. Our privacy policy is clear: we will collect no personal information about you when you visit our website, unless you choose to provide that information to us. If we collect that information, here is how we handle information about your visit to our website:

Information Collected and Stored Automatically

If you do nothing during your visit but browse through the website, we may gather and store certain information about your visit automatically. This information does not identify you personally. The information we automatically collect and store would be:

The Internet domain (for example, "xcompany.co.uk" if you use a private Internet access account, or domain) and IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access our website:

• the type of browser and operating system used to access our site;
• the date and time you access our site;
• the pages you visit; and
• if you linked to the website from another website, the address of that website.
• We use this information to help us make our site more useful to visitors -- to learn about the number of visitors to our site and the types of technology our visitors use. We do not track or record information about individuals and their visits.

If You Send Us Personal Information

If you send us personal information we will only use it to process your order and to keep you updated with future developments here at Organised Mum. If you order something from us we will ask for your telephone number but this would only be used if we needed to telephone you regarding your order. Even with order queries we will attempt to contact you via email first.

The website will record your preferences whilst browsing the site using 'cookies' which your computer will record for you and allow your purchases to be taken to the checkout.

Company  and Legal Information

Organised Mum is a trading name of Boxhouse Publishing Ltd. Registered in England No: 5378334.

The Organised Mum name and device are Registered Trademarks of Boxhouse Publishing Ltd.

Registered Office

Boxhouse Publishing Ltd.
Unit 9,
Berwick Courtyard,
Berwick St. Leonard,
SALISBURY
SP3 5UA
United Kingdom

VAT Number - 875 8010 08