Terms and Conditions

UK Orders

Standard delivery within the UK is free for all orders over £10.00.

Standard shipping is by Royal Mail second class which takes approximately two to five working days, including Saturdays.

Should you wish your order to be delivered quicker, please select ‘Express Delivery’ at checkout. We will send express orders via Royal Mail First Class which takes approximately one to two working days, including Saturday.

We have now brought in an option to use a courier service - Parcelforce.  The advantages with this is that your order will be traceable at all times and will give you a definite date of receipt.  This service costs £6.95 and we would recommend it, especially if your order is needed by a certain date.  The service used is Parcelforce 48 which takes two working days delivering Monday to Friday. Orders received before 11AM on a week day will be sent out the same day. If you require a next day or Saturday delivery please give us a call - there will be an extra charge.

Please note that orders received before 12 noon on a work day will be processed the same day. We do not dispatch on Bank Holidays or weekends. Please allow extra time for dispatch during our busiest times – such as the start of the new season, September and Christmas.

To check the current status of your order, please use the My Account tab at the top of the screen (this will work only for customers who are registered members of the site).

If you didn't register to become a member of our site when you ordered and ten days has elapsed since the order was placed, please email us. Do ensure that you have included your order number which can be found on your order confirmation email.

Delivery Charges

Standard Delivery:

• Orders below £10 - £2.00
• Orders above £10 - FREE

Express Delivery

• Orders below £10 - £2.50
• Orders between £10 and £40 - £3.00
• Orders over £40 - FREE - please ensure that you select this option at checkout - it's not automatic.

Parcelforce Delivery

• Orders below £10 - Not available
• Orders between £7 and £50 - £5.95
• Orders over £ 50 - FREE - please select this option at checkout - it's not automatic.

Overseas Orders

All overseas orders are sent via Royal Mail’s Airmail service. This service takes approximately five to seven working days from dispatch. This is an untraceable / unsigned for service.

If you are outside the European Union, all orders will be sent with five itemised commercial invoices. This includes all relevant details for your own country’s Customs authorities. The customer is responsible for any additional fares or duties levied by Customs officials.

Delivery Charges

Europe (Airmail)

• Orders up to £50 - £4.25
• Orders above £50 - £6.95

Rest of the World (Airmail)

• Orders up to £50 - £6.99
• Orders above £50 - £10.00

Please note that we are unable to ship to certain countries at this time. If your country is not listed in the drop down menu during checkout, please email us to discuss your order.

Non Delivery after Dispatch

If your order is late or has failed to arrive ten days must elapse before a replacement can be sent. We will ask you to contact your local postal sorting office to check that the parcel is not being held by them for collection.

For non-UK orders, 28 days must elapse after the initial dispatch date to ensure that you do not receive two orders.

Please email us at info@boxhousepublishing.com to report a missing order.

Payments

Credit and Debit Cards

We have tried to make your shopping experience with Boxhouse Publishing as easy and as secure as possible. We use SagePay (formerly Protx) - one of the most secure Payment Service Providers (PSP) in the world, to process all credit/debit card transactions on this site. Your details are transmitted with the highest level of encryption available. This makes them very secure. As an online PSP, SagePay handle your card details, run extensive security checks and obtain card authorisations.  If you would prefer to order by telephone, please call us on +44 (0)845 6447507 and we can take payment over the telephone. Your card details will be destroyed as soon as we have processed the order.

We accept Visa, MasterCard, Delta, Switch and Solo and VISA Electron. We are unable to take payment from American Express cards.

Payment by Cheque, Postal Order

You are more than welcome to send a cheque in Pounds Sterling in payment for your order. Cheques should be made payable to Boxhouse Publishing and sent to: Boxhouse Publishing, Unit 9, Berwick Courtyard Berwick St. Leonard, Salisbury, SP3 5UA, UK.

Payment by Paypal

Paypal is becoming a more and more popular way in which to make online payments as it is quick and secure. To use the Paypal option you will need an existing Paypal account. To use Paypal, simply select Paypal from the drop down menu during checkout.

Privacy Policy

Thank you for visiting our website and reviewing our privacy policy. Our privacy policy is clear: we will collect no personal information about you when you visit our website, unless you choose to provide that information to us. If we collect that information, here is how we handle information about your visit to our website:

Information Collected and Stored Automatically

If you do nothing during your visit but browse through the website, we may gather and store certain information about your visit automatically. This information does not identify you personally. The information we automatically collect and store would be:

The Internet domain (for example, "xcompany.co.uk" if you use a private Internet access account, or domain) and IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access our website:

• the type of browser and operating system used to access our site;
• the date and time you access our site;
• the pages you visit; and
• if you linked to the website from another website, the address of that website.
• We use this information to help us make our site more useful to visitors -- to learn about the number of visitors to our site and the types of technology our visitors use. We do not track or record information about individuals and their visits.

If You Send Us Personal Information

If you send us personal information we will only use it to process your order and to keep you updated with future developments here at Organised Mum. If you order something from us we will ask for your telephone number but this would only be used if we needed to telephone you regarding your order. Even with order queries we will attempt to contact you via email first.

The website will record your preferences whilst browsing the site using 'cookies' which your computer will record for you and allow your purchases to be taken to the checkout.

Company  and Legal Information

Organised Mum is a trading name of Boxhouse Publishing Ltd. Registered in England No: 5378334.

The Organised Mum name and device are Registered Trademarks of Boxhouse Publishing Ltd.

Registered Office

Boxhouse Publishing Ltd.
Unit 9,
Berwick Courtyard,
Berwick St. Leonard,
SALISBURY
SP3 5UA
United Kingdom

VAT Number - 875 8010 08