Terms and Conditions

UK Orders

Delivery Charges

Standard Delivery:

• Orders of £35 and below - £1.50
• Orders above £35 - FREE

Express Delivery

• Orders of £100 and below - £3.95
• Orders above £100 - FREE please ensure that you select this option at checkout - it's not automatic.

Standard delivery within the UK is free for all orders over £35.00.

Standard shipping is by Home Delivery Network's three working day service to all parts of the UK mainland (plus the Isle of Wight). For reasons outside our control we cannot use HDNL for orders to Scottish Islands, the Isle of Man, Northern Island, the Scilly Isles or the Channel Islands. For these areas, Royal Mail First Class service will be used.

Very small orders that would fit through a standard sized letter box will also be delivered using Royal Mail's first class service.

Should you wish your order to be delivered quicker, please select ‘Express Delivery’ at checkout. We will send express orders via Home Delivery Network's overnight service (to most of the UK, Highlands take longer). Please note that these deliveries require a signature and isn't avaialble to non UK Mainland addresses (plus the Isle of Wight).

Orders received before 11am on a work day will be processed the same day. We do not despatch on Bank Holidays or weekends. Please allow extra time for dispatch during our busiest times – such as the start of the new season, September, Christmas and the New Year.

To check the current status of your order, please use the My Account tab at the top of the screen (this will work only for customers who are registered members of the site).

Once your order has been despatched, you will receive an email from us stating that your order is "complete". It's a strange word for it but basically it means that your delivery has left our warehouse. If your order is being delivered by HDNL, you will receive an email directly from HDNL advising you when the order will arrive with you. This email is likely to arrive the day after your parcel has been despatched. Please read this email carefully as it allows you to manage your delivery just as you'd like it.

Why Have you Moved from the Royal Mail?

The reason we've moved from using the Royal Mail to HDNL is that the service is tracked and flexible around your needs! Hooray! We know how many customers have been disappointed by the poor performance of Royal Mail and how let down people feel when their items don't arrive when they should. We've simply had to fix it this year.

I've always been a huge fan of Royal Mail but I can't let down people this often any more.

Overseas Orders

All overseas orders are sent via Royal Mail’s Airmail service. This service takes approximately five to seven working days from dispatch. This is an untraceable / unsigned for service. Please note that it may take longer - it is impossible for us to give a precise figure as services differ all over the world.

If you are outside the European Union, all orders will be sent with five itemised commercial invoices. This includes all relevant details for your own country’s Customs authorities. The customer is responsible for any additional fares or duties levied by Customs officials.

Delivery Charges

Europe (Airmail)

• Orders up to £50 - £4.25
• Orders above £50 - £6.95

Rest of the World (Airmail)

• Orders up to £50 - £6.99
• Orders above £50 - £10.00

Please note that we are unable to ship to certain countries at this time. If your country is not listed in the drop down menu during checkout, please email us to discuss your order.

Non Delivery after Dispatch

If your order is being dispatched by HDNL then this shouldn't happen! We're here to help whenever you need us though.

If your order has been sent via Royal Mail, five working days must elapse before a replacement can be sent. We will ask you to contact your local postal sorting office to check that the parcel is not being held by them for collection.

Thank you for visiting our website and reviewing our privacy policy. Our privacy policy is clear: we will collect no personal information about you when you visit our website, unless you choose to provide that information to us. If we collect that information, here is how we handle information about your visit to our website:

Information Collected and Stored Automatically

If you do nothing during your visit but browse through the website, we may gather and store certain information about your visit automatically. This information does not identify you personally. The information we automatically collect and store would be:

The Internet domain (for example, "xcompany.co.uk" if you use a private Internet access account, or domain) and IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access our website:

• the type of browser and operating system used to access our site;
• the date and time you access our site;
• the pages you visit; and
• if you linked to the website from another website, the address of that website.
• We use this information to help us make our site more useful to visitors -- to learn about the number of visitors to our site and the types of technology our visitors use. We do not track or record information about individuals and their visits.

If You Send Us Personal Information

If you send us personal information we will only use it to process your order and to keep you updated with future developments here at Boxhouse Publishing / Organised Mum. If you order something from us we will ask for your telephone number but this would only be used if we needed to telephone you regarding your order. We never cold call

The website will record your preferences whilst browsing the site using 'cookies' which your computer will record for you and allow your purchases to be taken to the checkout.

Credit and Debit Cards

We have tried to make your shopping experience with Boxhouse Publishing as easy and as secure as possible. We use SagePay - (formerly Protx) one of the most secure Payment Service Providers (PSP) in the world, to process all credit/debit card transactions on this site. Your details are transmitted with the highest level of encryption available. This makes them very secure. As an online PSP, SagePay handle your card details, run extensive security checks and obtain card authorisations.  If you would prefer to order by telephone, please call us on +44 (0)845 6447507 and we can take payment over the telephone. Your card details will be destroyed as soon as we have processed the order.

Please note that your credit card or bank statement will show our payment name as "Organised Mum".

For overseas customers, our prices are shown in pound sterling. Your own credit card company will convert our cost into your own currency for you and as such we cannot give you a precise conversion rate. www.xe.com will give you an approximation.

We accept Visa, MasterCard, Delta, Switch and Solo and VISA Electron. We are unable to take payment from American Express cards.

Payment by Cheque, Postal Order

You are more than welcome to send a cheque in Pounds Sterling in payment for your order. Cheques should be made payable to Boxhouse Publishing and sent to: Boxhouse Publishing, 23D, Bennetts Field, Wincanton, BA9 9DT, UK.

Payment by Paypal

Paypal is becoming a more and more popular way in which to make online payments as it is quick and secure. To use the Paypal option you will need an existing Paypal account. To use Paypal, simply select Paypal from the drop down menu during checkout.

We are confident that you will be happy with your purchases from us. If, however, you are not entirely satisfied with any item in your order please return it to:

Boxhouse Publishing Ltd.
23D Bennetts Field
Wincanton
BA9 9DT
United Kingdom

Please ensure that you include your name and address plus your order number. We would also be grateful if you could let us know your reason for the return.

The item must be returned to us unused and preferably in its original packaging. Return postage is at the customer’s expense. You will receive a full refund which will be repaid to you using the original method of payment.

We would ask you to return any unwanted items to us within three weeks of purchase and we can only issue a refund if the product is fit for re-sale. We cannot refund customers for products that they or (anyone else) has written in or marked in any way.

If you have bought our products from a shop or store and wish to return them please contact the store directly.

Faulty Items

We do hope that none of our products reach you incomplete or faulty. Please email us at info@boxhousepublishing.com or call us on 0845 6447507 and we will do our best to ensure that the problem is solved quickly and with no further cost to you. Please note that we may ask you to return the item to us – we will refund your postage costs if we do find the item to be faulty.