Returns

We are confident that you will be happy with your purchases from us. If, however, you are not entirely satisfied with any item in your order please return it to:

Boxhouse Publishing Ltd.
23D Bennetts Field
Wincanton
BA9 9DT
United Kingdom

Please ensure that you include your name and address plus your order number. We would also be grateful if you could let us know your reason for the return.

The item must be returned to us unused and preferably in its original packaging. Return postage is at the customer’s expense. You will receive a full refund which will be repaid to you using the original method of payment.

We would ask you to return any unwanted items to us within three weeks of purchase and we can only issue a refund if the product is fit for re-sale. We cannot refund customers for products that they or (anyone else) has written in or marked in any way.

If you have bought our products from a shop or store and wish to return them please contact the store directly.

Faulty Items

We do hope that none of our products reach you incomplete or faulty. Please email us at info@boxhousepublishing.com or call us on 0845 6447507 and we will do our best to ensure that the problem is solved quickly and with no further cost to you. Please note that we may ask you to return the item to us – we will refund your postage costs if we do find the item to be faulty.