Delivery and Postal Charges

UK Orders

Delivery Charges

Standard Delivery:

• Orders of £35 and below - £1.50
• Orders above £35 - FREE

Express Delivery

• Orders of £100 and below - £3.95
• Orders above £100 - FREE please ensure that you select this option at checkout - it's not automatic.

Standard delivery within the UK is free for all orders over £35.00.

Standard shipping is by Home Delivery Network's three working day service to all parts of the UK mainland (plus the Isle of Wight). This is a non signed for service and they will leave the parcel in a safe place for you.

For reasons outside our control we cannot use HDNL for orders to Scottish Islands, the Isle of Man, Northern Island, the Scilly Isles or the Channel Islands. For these areas, Royal Mail First Class service will be used.

Very small orders that would fit through a standard sized letter box will also be delivered using Royal Mail's first class service.

Should you wish your order to be delivered quicker, please select ‘Express Delivery’ at checkout. We will send express orders via Home Delivery Network's overnight service (to most of the UK, Highlands take longer). Please note that these deliveries require a signature and isn't avaialble to non UK Mainland addresses (plus the Isle of Wight).

Orders received before 11am on a work day will be processed the same day. We do not despatch on Bank Holidays or weekends. Please allow extra time for dispatch during our busiest times – such as the start of the new season, September, Christmas and the New Year.

To check the current status of your order, please use the My Account tab at the top of the screen (this will work only for customers who are registered members of the site).

Once your order has been despatched, you will receive an email from us stating that your order is "complete". It's a strange word for it but basically it means that your delivery has left our warehouse. If your order is being delivered by HDNL, you will receive an email directly from HDNL advising you when the order will arrive with you. This email is likely to arrive the day after your parcel has been despatched. Please read this email carefully as it allows you to manage your delivery just as you'd like it.

Why Have you Moved from the Royal Mail?

The reason we've moved from using the Royal Mail to HDNL is that the service is tracked and flexible around your needs! Hooray! We know how many customers have been disappointed by the poor performance of Royal Mail and how let down people feel when their items don't arrive when they should. We've simply had to fix it this year.

I've always been a huge fan of Royal Mail but I can't let down people this often any more.

Overseas Orders

All overseas orders are sent via Royal Mail’s Airmail service. This service takes approximately five to seven working days from dispatch. This is an untraceable / unsigned for service. Please note that it may take longer - it is impossible for us to give a precise figure as services differ all over the world.

If you are outside the European Union, all orders will be sent with five itemised commercial invoices. This includes all relevant details for your own country’s Customs authorities. The customer is responsible for any additional fares or duties levied by Customs officials.

Delivery Charges

Europe (Airmail)

• Orders up to £50 - £4.25
• Orders above £50 - £6.95

Rest of the World (Airmail)

• Orders up to £50 - £6.99
• Orders above £50 - £10.00

Please note that we are unable to ship to certain countries at this time. If your country is not listed in the drop down menu during checkout, please email us to discuss your order.

Non Delivery after Dispatch

If your order is being dispatched by HDNL then this shouldn't happen! We're here to help whenever you need us though.

If your order has been sent via Royal Mail, five working days must elapse before a replacement can be sent. We will ask you to contact your local postal sorting office to check that the parcel is not being held by them for collection.